Orders & Checkout
Do I need to create an account to place an order?
No. You can place an order using our guest checkout. However, creating an account allows you to track your orders, save your delivery details, and enjoy a faster checkout experience.
How will I know if my order has been successfully placed?
Once your order has been placed successfully, you will receive a confirmation email containing your order number and purchase details.
Can I change or cancel my order after placing it?
If your order has not yet been processed or dispatched, we may be able to assist with changes or cancellations. Please contact our customer support team as soon as possible.
Why was my order declined?
Orders may be declined due to insufficient funds, payment authorization failure, incorrect billing information, or security checks during the payment process.
Can I order products for delivery to a different address?
Yes. During checkout you can provide a separate shipping address if it differs from your billing address.
Payments
Is it safe to make payments on the Dooa Beauty website?
Yes. All transactions are processed through secure payment gateways to ensure that your payment information is protected.
What payment methods do you accept?
We accept major debit and credit cards including Visa, Mastercard, and other secure payment methods available at checkout.
When will my card be charged?
Your card will be charged once your order has been successfully placed and payment has been authorised.
Are product prices inclusive of VAT?
Yes. All prices displayed on our website include VAT where applicable.
Shipping & Delivery
Which countries do you deliver to?
We deliver across the United Kingdom and selected countries within Europe.
How long does delivery take?
Estimated delivery times are:
- UK: 2–3 working days (standard delivery)
- Express delivery: Next working day for orders placed before the daily cut-off time
Europe: Approximately 3–5 working days depending on location
How much does shipping cost?
Shipping charges depend on the delivery location, parcel weight, and selected delivery service. The exact shipping cost will be calculated and displayed at checkout.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking details so you can monitor the status of your delivery.
Returns, Refunds & Exchanges
What is your return policy?
If you are not satisfied with your purchase, you may request a return within the specified return period, provided the item is unused, unopened, and in its original packaging.
Can I return opened cosmetic products?
Due to hygiene and safety reasons, we are unable to accept returns for opened or used personal care products unless the item is faulty or damaged.
How do I request a return or exchange?
Please contact our customer service team with your order number and details of the issue. Our team will guide you through the return process.
When will I receive my refund?
Once the returned item has been received and inspected, refunds will be processed to the original payment method within a few working days.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, faulty, or incorrect item, please contact us immediately with your order number and photos of the product so we can resolve the issue quickly.
Account & Customer Support
How can I reset my password?
If you have forgotten your password, simply click on the “Forgot Password” option on the login page and follow the instructions to reset it.
How can I view my previous orders?
You can view your order history by logging into your account and accessing the “My Orders” section.
How can I contact Dooa Beauty customer support?
You can contact our customer support team via the Contact Us page or by emailing our customer service team.
How can I stay updated on new products and offers?
You can subscribe to our newsletter to receive updates about new launches, beauty tips, and exclusive offers.