Dooa Hair and Beauty Limited
General Terms and Conditions of Sale


1.1 What they cover

This document outlines the terms and conditions applicable to all sales by Dooa Hair and Beauty Limited, including but not limited to transactions made through our websites, over the phone, mail order, via sales representatives, and catalogue sales (hereinafter referred to as the sales terms). Dooa Hair and Beauty Limited reserves the right to modify these sales terms at any point. Such changes will only apply to orders placed after the modifications have been made.

1.2 Changes

Dooa Hair and Beauty Limited may update these Conditions at any time. Any modifications will become effective on the date they are published on our website. These changes will not affect orders placed prior to the date of the change.

1.4 Exclusion of your terms of purchase

For Business Purchasers, these Conditions supersede any of your own terms and conditions of purchase, regardless of any contrary provisions in your terms and conditions. By accepting these Conditions, you forfeit any right to rely on your own terms and conditions.


Dooa Hair and Beauty Limited is a company registered in England and Wales, with company number 05410687. Our postal and registered address will be provided upon request.


Within these sales conditions, “Catalogue” refers to our most recent printed or digital product listing at the time of your order. “Additional Charges” denote any fees beyond the base price and delivery costs, as defined in the agreement. “The Agreement” is the binding contract including these terms. “Agreement Specifics” are outlined in Section 6. “Delivery Fees” are our stated costs for shipping, detailed in your order’s specific terms. “Delivery Location” is the address where products are sent, based on your order’s details, your account with us, or, if unspecified, the billing address of your payment method. “The Order” encompasses your request to purchase from us, whether made through our website, a catalogue form, or by phone, incorporating these terms or forming the agreement. “Order Specific Terms” are detailed in Section 6.2, specifying the “Price” as the cost of products in your order. “Products” include all goods, vouchers, and other items you’ve ordered as specified. “You” or “Your” refers to the individual placing the order or purchasing under these terms. “We,” “Us,” “Our,” and “Dooa Hair and Beauty Limited” identify our company, Dooa Hair and Beauty Limited. “Website” includes our online domain [insert your company’s website URL] and any other domains we own. “Working/Business Day” is defined as Monday to Friday, excluding bank or public holidays. This paragraph is tailored to Dooa Hair and Beauty Limited, avoiding direct replication of the provided text and ensuring clarity and specificity to your company’s policies and terms.


2.1 Placing Your Order

When you send us an order, it’s considered a proposal to buy our products under these terms, waiting for our approval. You have the right to retract this proposal at any point until we confirm acceptance.

2.2 Age Restrictions

Should you be an individual ordering products with age limits, you’re affirming that you meet the minimum age required. Additionally, you confirm that you are at least 18 years of age.

3.3 Cancelling Your Order

You may cancel your order anytime before it becomes a confirmed agreement. Once the order is confirmed, cancellation is only possible as outlined in the cancellation policy under clause 13 or based on your statutory rights if we fail to fulfill the contract.

3.5 Order Confirmation

We will establish a definitive contract to sell and purchase the products once we either dispatch any item from your order or inform you via email that your products have been sent, whichever occurs first.

3.6 Order Rejection

We reserve the right to refuse your order before its acceptance for any reason, notifying you typically via email or phone to explain our reasons. We may reject any order in full or part at our discretion before acceptance.

3.7 Orders with Multiple Items

For orders containing multiple products, each is treated as a distinct offer and contract.


4.1 General Terms

The contract includes these sales terms, along with the general information we publish, such as delivery details and product descriptions available at the time of your order. This encompasses data from our website or catalogue, including delivery costs, methods, and restrictions, plus product specifications. It also includes statutory rights and any other terms that apply by law, unless they are modified or excluded by other terms in the contract.

4.2 Specific Order Terms

The particular details of your order, like product descriptions, quantities, prices, delivery fees, and your personal and payment information, are defined during the checkout process on our website, through catalogue order forms, during phone orders, or as agreed with a sales agent. These details are confirmed by us in writing upon acknowledging or accepting your order. For business customers, only the terms we agree on apply, excluding any standard purchase conditions you might propose.


Upon the approval of your order, a mutual agreement is established between us: we commit to sell, and you agree to buy the products outlined in the contract’s terms.


In accordance with the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, our contract guarantees that the products will match their given description. This description, primarily available on our website and catalogue at the time of your order, is accurate, although slight discrepancies in specifications, colour, or other characteristics between the described and the actual product may occur.


By placing your order, you consent to pay the listed price, delivery fees, and any additional charges specified for your order. Additionally, VAT is applicable on all these charges, payable concurrently.


5.1 Immediate Payment Requirement

All payments, including the cost of the products, delivery fees, and any additional charges under this agreement, must be made at the time of placing your order.

5.2 Currency of Payment

Payments must be made in the currency specified by us for the price, delivery fees, and any other applicable charges.

5.3 Accepted Payment Methods

As specified on our website and in our catalogue, our accepted method of payment is currently limited to PayPal. If you prefer to make a payment through bank transfer or over the phone, kindly contact our customer service team at customercare@dooa.com for assistance.

5.4 Due Date for Payments

Except as modified by clause 5.5, all payments are due at the time of order. We reserve the right to withhold processing your order or shipping any products until full payment is received. You give us permission to charge any card or utilise any payment service details you’ve provided at the time of, or any time after, placing your order, irrespective of whether the order has been confirmed or a contract has been established. We will notify you if your payment fails or is not authorised for any reason.

5.5 Credit Terms for Businesses

Businesses with a credit account must ensure the total due at the time of ordering, including this order, does not exceed any credit limit set or agreed upon from time to time. Payment is then due within 30 days from the order date or as otherwise agreed in writing, authorising us to charge any provided payment method on or after the 30-day period’s last business day.

5.6 Prohibition of Payment Offsets for Businesses

All payments must be made in full, without any deductions, offsets, counterclaims, or withholdings.

5.7 Late Payment Interest for Businesses

Should payment be delayed, we are entitled to enforce the rights outlined in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended or replaced). If this act is not applicable, we may impose, and you shall pay upon request, daily interest on any overdue amount. This interest, calculated at an annual rate of 8% above the Bank of England’s base rate, accrues from the due date to the actual payment date, both before and after any court judgment.


6.1 Where We Deliver

Products will be delivered to the address you provide. We currently ship to locations within the United Kingdom (including Northern Ireland) and other areas as detailed on our website or in our catalogue.

6.2 Delivery Schedule

Deliveries are made on business days, Monday to Friday, excluding public and bank holidays, typically between 8 am and 6 pm. Deliveries outside these hours may incur additional charges and require prior arrangement. Delivery estimates in days refer to business days, with an allowance for extra time if a delivery period includes a holiday.

6.3 Commitment to Delivery Times

We aim to deliver products by the dates or within the time frames stated in our agreement. Should there be a delay, we will notify you and propose an alternative delivery date.

6.4 Delays Beyond Our Control

We are not liable for delays or failures in delivery caused by events beyond our reasonable control. In such cases, we will inform you as promptly as possible and offer either a cancellation option, with a full refund, or a delayed delivery if feasible.

6.5 Partial Deliveries

Deliveries may be made in parts, especially if not all items are available at once. This does not affect your cancellation or termination rights.

6.6 Missed Deliveries

If you miss a delivery within the stated hours without reasonable cause, or refuse delivery, we may charge you for return shipping to our depot, storage, and redelivery.

6.7 Accepting Deliveries

All deliveries require a signature for release. This proof of receipt does not affect your rights. Please retain the packing list for returns or exchanges.

6.8 Checking Deliveries

Upon delivery, please verify you’ve received all ordered products and report any missing, damaged, or non-functioning items as soon as possible. Business customers should report discrepancies or faults within 48 hours for missing items and within 5 working days for faults or damage, beyond which all items are considered correctly delivered and in good condition.

6.9 Ownership of Products

Ownership transfers to you once we receive full payment, unless payment remains outstanding at delivery, in which case we retain ownership until payment is complete. If payment is overdue, or in cases of bankruptcy or administration, we have the right to reclaim the products.

6.10 Transfer of Risk

Risk passes to you upon receipt of the products, either directly or through an appointed person or carrier. For returns, risk reverts to us once we or our designated agent regain possession.


7.1 Overview

As a consumer, you have the right to cancel your purchase of any product for any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013, following the guidelines below. This right complements your statutory rights concerning faulty or inaccurately described goods.

7.2 Exclusions

For All Customers: Certain products are exempt from cancellation rights, including but not limited to: products specifically noted as non-cancellable on our website or catalogue, gift cards, and items personalised or made to your specifications.

7.3 Cancellation Period

You can cancel your order within 30 days following product delivery. Although the Cancellation Regulations typically provide a 14-day window, we extend this to 30 days for your benefit. For orders involving multiple items, the period begins once the last item has been delivered. Note that for hygiene and safety, only unopened personal care products in their original packaging are eligible for cancellation.

7.4 Initiating Cancellation

To Notify Us: You must communicate your decision to cancel through a clear statement. Business customers are required to submit this in writing.

Timing: Consumers must send their cancellation notice before the 30-day deadline to comply. Business customers’ notices must be received by us before the deadline expires.

How to Contact Us: You may use any cancellation method, but we prefer you follow the return instructions provided with your product, contact us via email, phone, or the details provided on our website, or write to us at our specified address, including your order number for reference.

7.5 Returning the Products

Deadline for Returns: Products should be sent back without delay, no later than 14 days after your cancellation notification.

Return Address: Unless we arrange to collect the items, you are responsible for returning them to our specified address.

Collection by Us: We may opt to collect the items. If so, you’ll need to make them available as per our instructions. Should we provide prepaid packaging, please use it for the return.

Costs: You’re responsible for the direct costs of returning the products, including any collection charges we incur, which may be deducted from your refund.

7.6 Condition Upon Return

Returned goods must be in a condition suitable for resale. All returns are subject to a 15% handling and restocking fee. Handling the products more than what is necessary to establish their nature, characteristics, and functionality may incur charges for any reduction in value, up to the full original purchase price. This policy applies to returns that are damaged or have components missing that were included at the time of delivery. We reserve the right to deduct such charges from any refunds owed and to refuse returns that fail to comply with these conditions.

7.7 Refunds

7.7.1 Refund Amount

If you cancel this contract for any product, we will refund the product’s purchase price. Delivery charges, other fees, and VAT that you have paid will not be refunded.

Deductions from Refunds: We may reduce your refund to cover any return costs and any loss in the product’s value. There will be no fees charged to you for receiving a refund.

7.7.2 Timing of Refunds

Refunds will be processed within 30 days after we receive all returned products.

7.7.3 Method of Refund

Refunds will be issued using the same payment method you used for the original transaction unless agreed otherwise or if such means are not feasible.

7.8 Incorrectly Returned Products

If you cancel and it is later determined you had no right to do so, the following apply:

  1. The cancellation will be nullified.
  2. You must fulfill payment obligations for the product, delivery charges, and any other fees, and repay any refunds received.
  3. You are responsible for arranging the collection of the products from us.
  4. We may charge for storage and any additional delivery costs.
  5. If the products are not collected or redelivered within two months, we have the right to sell the products on your behalf, deduct costs associated with the sale, and settle any dues from the proceeds, if applicable.


8.1 Preservation of Statutory Rights

While we do not exclude or modify any statutory warranties or rights concerning the products delivered, including those under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, our liability under these statutes and rights may be limited as outlined in clauses 15 and 16. Below is a summary of your primary rights for informational purposes: 

8.2.1 Implied Warranties for All Customers

By law, our contracts guarantee that you receive clear ownership of the products, that the products match their description, meet satisfactory quality standards, and adhere to any provided samples.

8.2.2 Right to Reject for All Customers

Should the products not meet contract standards at delivery, you are entitled to reject them and request a refund, provided you act promptly after a reasonable inspection period.

8.2.3 Compensation Rights for All Customers

You may be eligible for compensation if the products fail to conform to the contract, subject to the limitations specified in clauses 15 and 16.

8.2.4 Additional Consumer Remedies

Consumers have extra statutory rights to request, without undue cost or inconvenience, the repair or replacement of non-conforming products within 3 months of delivery. The choice between repair, replacement, a partial refund, or contract cancellation depends on the feasibility and proportionality of each option. If repair or replacement is not viable within a reasonable timeframe, you may opt for a price reduction or a full refund, with any refund potentially adjusted for product use since delivery.


This section outlines our liability terms applicable to business transactions:

9.1 Scope of Liability

In this agreement, “liability” encompasses our obligations to you for any breach of contract, negligence, violation of statutory duty, tort, unintentional or negligent misrepresentation, and all other responsibilities under, related to, or arising from our performance under the contract or the products supplied. Our total liability for all claims combined will not exceed the total of the price, delivery fees, and any other charges you’ve paid under the contract as determined at the time of your order. We are not liable for any:

  • Loss of revenue, contracts, expected savings, business, opportunities, or goodwill;
  • Wasted expenditures or commitments made based on the contract;
  • Costs for alternative goods or services;
  • Any indirect, special, or consequential losses;
  • Your liabilities to third parties or losses/damages incurred by third parties.

However, we do not limit or exclude our liability for death or personal injury resulting from our negligence, nor for fraud or fraudulent misrepresentation.

9.2 Time Limits for Claims

We must be notified within the next working day after delivery if any products are missing, or else all items will be deemed delivered. Any damages to products must be reported within 2 working days of receipt. For other non-conformities (including defects), notification must occur within 2 working days if detectable upon reasonable inspection, or within 3 months of delivery otherwise. We will not be responsible for any issues not reported within these timeframes. Our liability is limited to the non-conforming product itself; you may not return, and must continue to pay for, any other products. Before rejecting any product, you must allow us the chance to repair or replace it. Should a claim regarding missing or non-conforming products be unfounded, you will cover our reasonable costs of investigation.


10.1 Complete Agreement

These terms represent the full agreement for the sale and purchase of the products between you and us. No prior or subsequent communications, whether in writing or orally, will affect this agreement. You confirm that your decision to enter this contract was not based on any statements not explicitly included in the contract documents. Amendments to these terms are only effective if in writing and signed by a Bath House director, as no other staff member is authorized to modify the contract.

10.2 Rights of Third Parties

This contract is solely for the benefit of and enforceable by you and us, excluding any third parties.

10.3 Outsourcing

We reserve the right to outsource any of our contractual duties.

10.4 Separability of Terms

Should any provision of this contract be deemed invalid or unenforceable, it will be removed, leaving the remainder of the agreement unaffected and in full effect.

10.5 Flexibility in Enforcement

Our decision to delay or not exercise our rights does not waive our ability to enforce strict compliance with this contract at a later time.

10.6 Legal Expenses for Businesses

Business clients will cover all legal and associated costs we incur in enforcing payment or the return of any products as per the contract terms.

10.7 Governing Law and Legal Venue

This contract and any related non-contractual obligations are governed by the laws of England and Wales. Any legal actions against us must be brought in the courts of England and Wales.


Alternative Dispute Resolution (ADR) involves an impartial third party reviewing the evidence in a dispute and assisting in reaching a resolution, whether through a decision, suggestion, or facilitating an agreement, offering an alternative to court proceedings.

For a list of approved ADR providers in the UK and further information on ADR, visit: https://www.tradingstandards.uk/consumers/adr-approved-bodies